Contact information

Contact Information — Pro Chef Israel

Website Contact Channels

  • WhatsApp Button: Direct message to customer service (fast and convenient).
  • "Contact Us" Form: Go to Contact Us page.
  • Business Service Email: info@Prochefisrael.com — For organized inquiries, files/photos, invoices, and warranty issues.

External Channels

Operating Hours & Response Times

Sunday – Thursday, 12:00 – 19:00 (Israel Time). Outside of operating hours, we will address inquiries on the next business day.

  • WhatsApp: 20 mins – 2 hours during operating hours.
  • Email/Form: Up to 1 business day; complex issues up to 2 business days.

Information to Provide

  • Order number (if applicable), full name, and phone number.
  • A short and clear description of your request.
  • Photos/Video if necessary (defect, packaging, engraving, etc.).

Privacy & Security

  • Do not send full credit card details via messages. Payment is processed only through the secure checkout on the website.
  • Information is managed according to our Privacy Policy.

Escalation & Quality Control

Didn't receive a response within the target time? Send "Urgent Escalation" to {{maorfadida97@gmail.com}} or to info@Prochefisrael.com.